A minister recently said he was distressed because a letter from a parishioner went unnoticed. The parishioner was concerned about an issue at church, and upset that the minister had not responded.
Office staff should open and date-stamp all correspondence, including mail to the minister, unless it is marked personal or confidential. If mail is personal or confidential, office staff should date-stamp the envelope and notify the minister immediately.
Opening and date-stamping mail is a common practice in nonprofit and business entities, ranging in size from very small to extremely large. This is an important office policy.